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Gainsight CEO Nick Mehta on Why Customer Education is at the Heart of Customer Success (Skilljar)

Gainsight CEO Nick Mehta wrote the book on customer success. So who better to ask about the impact of customer education on customer success?Well, when Nick Mehta talks about customer success, you want to listen. See for yourself in this keynote he gave at Skilljar Connect 2022, the premier customer education conference. No time to watch a video? We get it. We’re all about education so we know that people like to learn in different ways. Gainsight’s mission is to help businesses drive better out...
Senior Executive •

Paycor’s L&D Leader Shares How Her Team Uses a Learning Management System Built for Customer Education to Drive Revenue

Gone are the days of paper pay stubs and Excel expense sheets. To help HR and finance leaders keep pace with technology, Paycor evolved from a payroll processing software for Windows desktop into a software-as-a-service (SaaS)-based solution to modernize every aspect of people management. In order to ensure customers get the most from its platform, Paycor uses a learning management system (LMS) designed for external training, i.e. for customers rather than employees. In this way, Paycor has move...
Cipherhealth •

The Evolution of Telehealth: Asynchronous Care and Remote Patient Monitoring

Research points to telehealth adoption among consumers at 46%, up from 11% in 2019. Now that we are in a second surge of the COVID-19 virus, I would expect to see these numbers rise even more.From a provider perspective, this translates to 50 – 175 times more telehealth visits, compared to pre-COVID-19 levels. Typically an industry known for lagging behind in digital transformation, healthcare has no other option than to embrace and apply new communications and collaboration technologies that en...
Midlife at the Oasis •

why #imwithher - and elton john and katy perry are, too! by jami kelly - Midlife at the Oasis

I got to know Jami Kelly when she emailed me after reading about our Viking cruise and wanting to share her own experiences. I really enjoyed reading her fantastic blog, Two Men and a Lady (and an RV), and invited her to submit a guest post whenever she wanted.Well, I’m happy that the one she wanted to submit was about the I’m With Her Concert for Hillary Clinton a few nights ago — an event I would have loved to attend. I’m living it vicariously through Jami’s personal experience here. When it c...