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Training Industry •

4 Benefits of Using an LMS for Product Training

Users that engage in some type of training on a new software product before diving in are more likely to adopt that product faster. Trial and error, which can lead to a poor user experience and lack of engagement, is reduced. In addition, training can be broken down by user type, offering users the specific information they need to see results from the software as soon as possible.Just as employees are onboarded when they start a new job, new customers need to onboard with the products they purc...
Tumblr •

50 Years of Woodstock - In One Day

Ok, so why all the hubbub about the 50th anniversary of Woodstock?This isn’t a post about the Watkins Glen debacle (the upstate town otherwise known for its racetrack that was supposed to serve as the site of the 50th Anniversary celebration with a roster of performers that sounded too good to be true, because it was). Or the curious coincidence of the Carribean “Frye Festival” fiasco of a few years earlier - where tickets for the first “annual” concert were going for upwards of $12,000 for an e...

Gainsight CEO Nick Mehta on Why Customer Education is at the Heart of Customer Success (Skilljar)

Gainsight CEO Nick Mehta wrote the book on customer success. So who better to ask about the impact of customer education on customer success?Well, when Nick Mehta talks about customer success, you want to listen. See for yourself in this keynote he gave at Skilljar Connect 2022, the premier customer education conference. No time to watch a video? We get it. We’re all about education so we know that people like to learn in different ways. Gainsight’s mission is to help businesses drive better out...
Senior Executive •

Paycor’s L&D Leader Shares How Her Team Uses a Learning Management System Built for Customer Education to Drive Revenue

Gone are the days of paper pay stubs and Excel expense sheets. To help HR and finance leaders keep pace with technology, Paycor evolved from a payroll processing software for Windows desktop into a software-as-a-service (SaaS)-based solution to modernize every aspect of people management. In order to ensure customers get the most from its platform, Paycor uses a learning management system (LMS) designed for external training, i.e. for customers rather than employees. In this way, Paycor has move...
The Robin Report •

Is Free Shipping Dead? - The Robin Report

Everyone knows shipping is costly. Return shipping can be even costlier. In an effort to give consumers what they want, when they want it (aka good consumer service), retailers are running up costs for labor and packaging by shipping one item at a time. This practice may be great optics for the consumer, but it is inefficient, and the excess packaging and energy required for delivery harm the environment and retailers’ bottom lines. This puts retailers between a rock-and-a-hard-place with no cle...
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